Question 1

How to withdraw

Accepted Answer

Open Wallet → Withdraw, pick the coin and network, paste your address, enter the amount in dollars and confirm.

Question 2

Withdrawal fee and minimum

Accepted Answer

The withdrawal fee is 1% of the amount; the minimum is $10 or the higher minimum of the coin.

Question 3

Withdrawal statuses and timing

Accepted Answer

Requested → under review → approved → sent → completed. You get a notification at every step.

Question 4

Verification and daily limits

Accepted Answer

Your verification level decides whether you can withdraw and how much per day.

Question 5

Why a deposit is needed before the first withdrawal

Accepted Answer

Withdrawals open after a real deposit has been credited. Bonuses, promo codes and rewards don't count as deposits.

Question 6

Withdrew to a wrong address

Accepted Answer

Blockchain payouts can't be reversed once sent. Before it is sent, write to support at once.